Alhaji Moshoba street • Ojodu Berger, Lagos
TERMS AND CONDITIONS
Effective Date: August 5, 2026
These Terms and Conditions (“Terms”) govern the use of the online store, website, mobile applications, software platforms and related services operated for LAAZB LIMITED (“LAAZB”, “we”, “us”, or “our”), with technology and platform services provided by Airborne Consulting Limited (“Airborne”), the Company’s technology partner.
By creating an account, accessing, browsing, placing an order, making a purchase, or otherwise using the online store or related services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should not use the online store or related services.
1. ABOUT THE ONLINE STORE AND OUR SERVICES
LAAZB LIMITED is a Nigerian buying and selling company that operates the online store for the sale of foodstuffs, groceries and other related products made available through the platform.
Airborne Consulting Limited provides the technology infrastructure, software development, digital platform, technical support and related technology services used to operate the online store.
Accordingly:
- LAAZB Limited is the seller and supplier of the products offered for sale through the online store;
- Airborne Consulting Limited acts as LAAZB Limited’s technology partner and provides the technology platform through which customers may browse products, place orders and make payments;
- Product availability, descriptions, prices, order fulfilment, product quality, packaging and delivery are the responsibility of LAAZB Limited, subject to these Terms and applicable law; and
- Technical issues relating to the website, application, account or payment interface may be handled by Airborne Consulting Limited on behalf of LAAZB Limited.
The specific products, prices, availability, delivery options and other applicable terms will be displayed on the relevant product or order page before a customer completes a purchase.
2. CUSTOMER ACCOUNTS
Where registration is required, customers must provide accurate, complete and current information.
Customers are responsible for maintaining the confidentiality of their account credentials and for all activities carried out through their accounts. Customers must promptly notify us if they believe that their account has been accessed or used without authorisation.
LAAZB and/or Airborne may suspend or restrict access to an account where there is suspected fraud, unauthorised activity, misuse, security concerns or a breach of these Terms.
3. PRODUCTS AND ORDERS
All products displayed on the online store are offered for sale by LAAZB Limited.
LAAZB will make reasonable efforts to ensure that product descriptions, prices, images, availability and other information displayed on the platform are accurate and up to date. However, minor variations in product appearance, packaging, weight or presentation may occur.
An order submitted by a customer constitutes an offer to purchase the selected products. An order will be considered accepted when the customer receives an order confirmation or other confirmation of acceptance through the platform or the contact information provided by the customer.
LAAZB reserves the right to reject, cancel or modify an order where a product is unavailable, incorrectly priced, affected by an obvious listing error, or where there are reasonable grounds to suspect fraud or misuse.
Where an order is cancelled after payment has been received, any eligible refund will be processed in accordance with Section 5 of these Terms.
4. PRICES AND PAYMENTS
All applicable product prices, delivery charges and other fees will be displayed or communicated to the customer before payment is completed.
Payments may be processed through approved third-party payment service providers, including OPay, where applicable.
By making a payment, you authorise the applicable payment service provider to process the transaction using the payment information supplied by you.
Airborne does not store customers’ complete payment card details. Payment information may be collected and processed by the relevant payment service provider in accordance with its applicable terms, privacy policy and security procedures.
LAAZB reserves the right to change product prices and applicable charges from time to time. Any price change will not affect an order that has already been accepted and paid for, except where an adjustment is required due to an obvious pricing error or other circumstances permitted by law.
5. CANCELLATIONS AND REFUNDS
Customers may request cancellation of an order by contacting the customer support channel provided below, subject to the status of the order and whether fulfilment or delivery has already commenced.
Refund eligibility will depend on the circumstances of the order, the condition of the product, applicable LAAZB policies and applicable Nigerian law.
Where a refund is approved, it will ordinarily be processed through the original payment method or another approved payment method.
Refund processing times may depend on the applicable payment service provider, financial institution or other third party involved in the transaction.
Where a product delivered to a customer is damaged, defective, incorrect or materially different from the product ordered, the customer should contact customer support as soon as reasonably practicable and provide relevant details, including the order reference and, where appropriate, photographs or other evidence.
Nothing in these Terms limits any rights or remedies available to a customer under applicable Nigerian law.
6. DELIVERY AND ORDER FULFILMENT
LAAZB is responsible for the fulfilment of orders placed through the online store.
Delivery timelines displayed on the platform are estimates unless expressly stated otherwise.
Delivery may be affected by factors including product availability, customer location, traffic, weather, third-party logistics providers, public holidays, unforeseen events and other circumstances beyond LAAZB’s reasonable control.
Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive an order where required.
Where a customer provides an incorrect or incomplete delivery address, or is unavailable to receive an order, additional delivery charges or rescheduling may apply.
7. CUSTOMER RESPONSIBILITIES
Customers agree to:
- Provide accurate and lawful information;
- Provide correct delivery and contact information;
- Use the online store only for lawful purposes;
- Pay all applicable charges for products ordered;
- Inspect delivered products within a reasonable period;
- Comply with applicable laws and regulations;
- Keep account credentials secure;
- Not interfere with the security or operation of the platform;
- Not attempt to gain unauthorised access to systems, accounts or data;
- Not use the platform for fraud, unlawful activities or activities that may harm other users or third parties; and
- Not misuse, abuse or interfere with the ordering, payment or delivery systems.
8. INTELLECTUAL PROPERTY
The online store, including its software, source code, user interface, designs, graphics, logos, technology, functionality and other technology-related materials, is owned by or licensed to Airborne Consulting Limited and/or its respective licensors, except for LAAZB’s trademarks, product information, product images and other materials belonging to LAAZB Limited or its respective suppliers.
LAAZB Limited retains ownership of its business name, trademarks, product information, product listings, business content and other intellectual property belonging to LAAZB.
Except as expressly permitted by law or with prior written permission from the relevant owner, customers may not copy, reproduce, modify, distribute, commercially exploit or otherwise misuse the intellectual property made available through the platform.
9. THIRD-PARTY SERVICES
The online store may integrate with or link to third-party services, including payment providers, logistics providers, hosting providers, communication services and other technology platforms.
Customers may be subject to the terms and privacy policies of those third-party providers.
Neither LAAZB nor Airborne is responsible for the independent acts, omissions, availability, policies or performance of third-party service providers except to the extent required by applicable law.
10. PRIVACY AND DATA PROTECTION
LAAZB and Airborne may collect and process personal information necessary to provide the online store and related services.
Such information may include customer names, telephone numbers, email addresses, delivery addresses, order information, payment-related information and other information required to process and fulfil orders.
Personal information will be handled in accordance with applicable Nigerian data protection laws and the applicable Privacy Policy of the online store.
Information may be shared with service providers, including payment processors, logistics providers, technology providers and other relevant third parties, where reasonably necessary to process orders, provide services, maintain security, comply with legal obligations or otherwise operate the online store.
11. LIMITATION OF LIABILITY
To the extent permitted by applicable law, neither LAAZB nor Airborne shall be liable for indirect, incidental, special, consequential or punitive losses arising from the use of, or inability to use, the online store or related services.
LAAZB shall not be responsible for losses resulting from circumstances outside its reasonable control, including third-party delivery failures, internet or network interruptions, payment provider failures, natural disasters, government actions or other force majeure events.
Airborne's responsibility is primarily limited to the provision and technical operation of the technology platform and related technology services. Airborne shall not be responsible for the quality, condition, availability, packaging, pricing, sale or physical delivery of products supplied by LAAZB, except to the extent that such liability arises directly from Airborne's own acts or omissions or cannot legally be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Nigerian law.
12. SUSPENSION OR TERMINATION
LAAZB and/or Airborne may suspend or restrict a customer's access to the online store where the customer:
- Breaches these Terms;
- Engages in fraudulent, unlawful or abusive activity;
- Misuses the platform or services;
- Fails to make required payments;
- Attempts to compromise the security of the platform; or
- Creates a material security, legal or operational risk.
Suspension or termination will not affect rights, obligations or liabilities that arose before the suspension or termination.
13. CHANGES TO THESE TERMS
LAAZB and/or Airborne may update these Terms from time to time to reflect changes in the online store, business operations, technology, applicable laws or regulatory requirements.
Updated Terms will be published on the relevant website or application and will take effect from the stated effective date.
Continued use of the online store after updated Terms become effective constitutes acceptance of the revised Terms.
14. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Any complaint or dispute relating to a product, order, payment, delivery or other transaction shall first be submitted through the customer support channel provided below for resolution.
Where a dispute cannot be resolved amicably, it may be referred to a court of competent jurisdiction in Nigeria.
15. CONTACT INFORMATION
For questions, complaints, order enquiries, payment enquiries, cancellations, refund requests, technical support or other matters relating to the online store, customers may contact:
LAAZB LIMITED
Technology Partner / Customer Support: Airborne Consulting Limited
Website: www.airbornetechpro.com
Email: contactairborne@airbornetechpro.com
Phone: 07012719008
Business Address: 22, Alhaji Moshoba Street, Ojodu, Berger, Lagos State.
Airborne Consulting Limited provides the primary customer communication and technical support channel for the online store on behalf of LAAZB Limited.
Where a matter requires a decision or action by LAAZB Limited, including matters relating to product availability, product quality, order fulfilment, refunds or delivery, Airborne may communicate the customer's request to LAAZB for appropriate resolution.
By using the online store, creating an account, placing an order or making a purchase, you confirm that you have read, understood and agreed to these Terms and Conditions.